CoreCx for contact centre leaders
“I need quality on every call and a floor I can see, without a per-minute bill.”
Three answers you can show tomorrow
iFlux Contact Centre
Routing, journeys and a browser desktop
iFlux Wallboard
Live boards refreshed every second
CoreCx AI Hub
Every call scored, not a sample
Problems this role solves with CoreCx
Replace per-minute cloud telephony with a contact centre you own
Cloud contact-centre bills grow with every minute and every seat, and the recordings live in the vendor’s region.
iFlux Contact Centre runs on-premise or in your own cloud with routing, IVR designer, agent workspace and reporting in one package. Licence once, run forever, keep the data in-country.
Typical cloud CCaaS charges per seat and per minute and stores conversations in its own cloud. CoreCx has no per-minute charge and lets you choose on-premise or your own cloud.
A live floor that can be trusted
Wallboards freeze silently, and nobody knows whether the number on the screen is from now or ten minutes ago.
Values refresh every second. A stale feed is flagged within ten seconds while the last good numbers stay visible, and the display recovers on its own.
Bundled CCaaS boards are refreshed on the vendor’s schedule and fail without warning. CoreCx shows the age of every number.
Score every call, not a two percent sample
QA teams listen to a sample and miss the calls that matter.
Autonomous quality management grades every call against your QM forms, with calibration, disputes, coaching drafts and worklists.
Cloud analytics send your audio to the vendor to be scored. CoreCx scores 100 percent, on-premise or in your own cloud.
Products for this role
iFlux Contact Centre
An AI-ready contact centre that runs entirely on your infrastructure.
Learn moreiFlux Wallboard
Real-time visibility on every floor screen.
Learn moreCoreCx AI Hub
Speech analytics, conversation intelligence and autonomous quality management, on-premise or in your own cloud.
Learn moreGet the contact centre leaders briefing
A 30-minute walkthrough built around the questions you are asked most.