iFlux Contact Centre
Telephony, intelligent routing, a visual flow designer, a browser agent workspace and call recording in one package, even on a single box. Deploy on-premise or in your own cloud, with no per-minute charge and every conversation under your control.
An AI-ready contact centre that runs entirely on your infrastructure.
Orchestrate every journey
A drag-and-drop flow designer for prompts, menus, business hours, queues, lookups and webhooks.
Route with intelligence
Skills-based queueing with four strategies, SLA targets, overflow and announcements.
Empower agents anywhere
A browser softphone with hold, transfer, conference, break codes and CRM screen-pop.
What iFlux Contact Centre does for you
Orchestrate every journey
A drag-and-drop flow designer for prompts, menus, business hours, queues, lookups and webhooks. Change a customer journey in minutes without a change request.
- Visual flow designer
- Business-hours routing
- Webhooks and lookups
Route with intelligence
Skills-based queueing with four strategies, SLA targets, overflow and announcements. Membership self-heals so the queue is always right.
- Skills-based routing
- SLA and overflow
- Self-healing queues
Empower agents anywhere
A browser softphone with hold, transfer, conference, break codes and CRM screen-pop. Nothing to install, and the same workspace inside your collaboration client.
- Browser workspace
- CRM screen-pop
- Works in collaboration apps
Secure and self-contained
A built-in session border controller, intrusion prevention and a node-control API for certificates, backups and firewall. A single box runs the contact centre and iFlux Recorder together for small and medium contact centres, and the distributed design adds multi-site resilience.
- Built-in SBC
- Single box with recording
- Pilot to multi-site
Historical reports with drill-down
The Analytics section of the admin console shows the customer experience across the whole centre for any period, then drills into a queue, a team, an agent and the individual call, with the recording one click away. Service level, waiting time, abandoned calls and handling time are shown at every level.
- Analytics in the admin console
- Centre to call in four clicks
- Recording one click away
Works with what you run
Built in, not bolted on
- Role-based access with concurrent-login control
- Per-install secrets and a full audit log
- Intrusion prevention at the perimeter
- Encrypted signalling and media
Where iFlux Contact Centre makes the difference
Replace per-minute cloud telephony with a contact centre you own
Cloud contact-centre bills grow with every minute and every seat, and the recordings live in the vendor’s region.
iFlux Contact Centre runs on-premise or in your own cloud with routing, IVR designer, agent workspace and reporting in one package. Licence once, run forever, keep the data in-country.
Typical cloud CCaaS charges per seat and per minute and stores conversations in its own cloud. CoreCx has no per-minute charge and lets you choose on-premise or your own cloud.
Launch a new customer journey in a morning
Changing an IVR means a change request to the telephony vendor and a wait measured in weeks.
The visual journey designer lets a trained supervisor rebuild prompts, menus, business hours, queues and lookups without a developer.
Legacy PBX IVRs are script-based and vendor-maintained. CoreCx puts the journey in the hands of the business.
Agents in the office, at home and inside the collaboration client
Softphone installs, VPNs and separate collaboration tools slow onboarding and split the agent’s desk.
A browser workspace over WebRTC with hold, transfer, conference and screen-pop, and the same phone inside your collaboration client with no extra calling licence.
Most platforms require a desktop client or a separate calling licence for the collaboration tool. CoreCx needs neither.
See what else you can do with CoreCx
Put iFlux Contact Centre to work on your own infrastructure
A pilot against your real telephony, on your hardware, in days.
Frequently asked questions about iFlux Contact Centre
What does iFlux Contact Centre do?
Telephony, intelligent routing, a visual flow designer, a browser agent workspace and call recording in one package, even on a single box. Deploy on-premise or in your own cloud, with no per-minute charge and every conversation under your control.
Can iFlux Contact Centre run on-premise or in your own cloud?
Both. Most customers install it on-premise from a signed offline bundle, with no internet connection needed. You can also bring your own cloud and run it in your own cloud subscription. Wherever it runs, it never sends your data back to CoreCx.
What does iFlux Contact Centre integrate with?
Any SIP trunk or carrier, WebRTC browsers and collaboration clients, Analog gateways, CRM and ticketing via REST and events, Any recorder via standards-based recording, SAN, NAS or SFTP archives.
How is iFlux Contact Centre secured?
Role-based access with concurrent-login control. Per-install secrets and a full audit log. Intrusion prevention at the perimeter. Encrypted signalling and media.