Banking and financial services
Every regulated conversation, recorded, protected and provable.
Regulators expect every customer conversation to be recorded, retained, retrievable and protected, and every telecom dollar accounted for.
What you need, and what delivers it.
How banking teams use CoreCx.
Replace per-minute cloud telephony with a contact centre you own
Cloud contact-centre bills grow with every minute and every seat, and the recordings live in the vendor’s region.
iFlux Contact Centre runs on-premise or in your own cloud with routing, IVR designer, agent workspace and reporting in one package. Licence once, run forever, keep the data in-country.
Typical cloud CCaaS charges per seat and per minute and stores conversations in its own cloud. CoreCx has no per-minute charge and lets you choose on-premise or your own cloud.
Launch a new customer journey in a morning
Changing an IVR means a change request to the telephony vendor and a wait measured in weeks.
The visual journey designer lets a trained supervisor rebuild prompts, menus, business hours, queues and lookups without a developer.
Legacy PBX IVRs are script-based and vendor-maintained. CoreCx puts the journey in the hands of the business.
A live floor that can be trusted
Wallboards freeze silently, and nobody knows whether the number on the screen is from now or ten minutes ago.
Values refresh every second. A stale feed is flagged within ten seconds while the last good numbers stay visible, and the display recovers on its own.
Bundled CCaaS boards are refreshed on the vendor’s schedule and fail without warning. CoreCx shows the age of every number.
Floor screens that never leak a caller’s number
Wallboards on a shared floor expose caller numbers to everyone who walks past.
No raw caller numbers appear on any display or in stored history, and local users sign in with TOTP under roles and scope.
Most boards show whatever the feed carries. CoreCx strips personal data before it reaches the screen.
Catch toll fraud before the invoice arrives
Fraudulent international and premium-rate calls are discovered a month later on the carrier bill.
Twelve detectors plus custom rules watch the live call-detail feed and raise an alert within five minutes to SNMP, syslog or the SIEM.
Traditional call accounting reports after the fact. CoreCx detects during the cycle, with maker-checker control over every rule change.
Charge departments correctly after a reorganisation
Every reorganisation rewrites historical call charges, so last quarter’s numbers no longer match the audit.
Calls are attributed to the organisation as it stood on the day of the call. History never changes.
Most tools charge to the current org chart. CoreCx keeps time-travel attribution with a hash-chained audit.
The products behind it.
iFlux Contact Centre
An AI-ready contact centre that runs entirely on your infrastructure.
Learn moreiFlux Wallboard
Real-time visibility on every floor screen.
Learn moreiFlux CallTrack
Call accounting, cost intelligence and fraud management for regulated enterprises.
Learn moreiFlux Recorder
Multivendor call recording, compliance-grade and sealed the moment every call is written.
Learn moreWhat changes for you.
See how CoreCx works for banking
Bring your requirements. We will map every line to a product and a setting.
Frequently asked questions about banking
Can CoreCx meet a seven-year retention rule?
Yes. The Compliance Recorder option applies retention per source, legal hold by case and approval before purge, with WORM archive targets.
Do recordings leave our data centre?
Only if you choose. CoreCx runs on-premise or in your own cloud, and on-premise recordings never leave your data centre.
How do we control telecom fraud?
iFlux CallTrack watches the live call-detail feed with twelve detectors and alerts within five minutes.