Platform architecture
Five layers, from the edge where calls arrive to the AI that understands them. Every layer runs on your infrastructure and connects through open standards.
One platform, five layers.
Every layer runs on CoreCx EL, installs from an offline bundle and can be deployed on its own or together.
What happens to one call, step by step.
The call reaches the session border controller over a SIP trunk, an IP phone or an analog line.
iFlux Contact Centre or Unified Communications sends it to the right agent or extension.
iFlux Recorder captures both sides in stereo with agent, direction and transfer details.
The recording is encrypted the moment it is saved, with its own key from CoreSec KMS.
CoreCx AI Hub transcribes it, scores quality and makes it searchable.
It is kept, held or archived under your policy, and every access is audited.
Built the same way across every product.
Open standards
SIP, SIPREC, REST, SNMP, syslog, LDAP and SAML. Nothing proprietary to lock you in.
Keys at the centre
Every recording and every migrated file gets its own key, held by your custodians.
AI beside the data
Speech and language models run next to the recordings. Audio is never sent elsewhere to be processed.
One base, offline
Every appliance runs CoreCx EL and installs from a signed offline bundle, with or without internet.
Hospital group architecture
For hospital groups, the same layers run inside the group’s network, with CoreCx HealthForce added as a virtual receptionist and revenue assistant for every branch.
Healthcare solutions- Virtual receptionist. CoreCx HealthForce answers for every hospital in the group and connects to the hospital information system
- Revenue. Screening packages, follow-ups and bill reminders are driven from the same assistant
- Patient lines. iFlux Recorder records patient and appointment lines, sealed with the group’s own keys
- Boundary. Patient data stays inside the group’s network
Get the architecture pack
Layer diagrams, data flows and component roles for your security and infrastructure teams.