Responsible AI
AI that runs where your data is, explains its scores and keeps people in charge.
Four rules every CoreCx AI follows.
Runs where your data is
Run models on-premise or in your own cloud. On-premise audio is never sent elsewhere to be transcribed or scored.
Explains itself
Quality scores show which form items passed or failed, so supervisors can check and dispute them.
People stay in charge
Calibration, disputes and staff takeover are part of every AI workflow.
Private by default
Card numbers, security codes and one-time passwords are masked unless someone with permission unmasks them.
From speech to insight.
Agent and customer on separate channels, with word timings.
Many languages, including mixed speech.
A tension score and a flag for calls that recover.
Summary, intent, chapters, silence and overtalk.
Every call graded against your own forms.
Semantic search and theme discovery across all calls.
Who sees what is up to you.
Access to AI results follows the same roles and permissions as the rest of CoreCx.
- Separate tenants are isolated at the database level
- Seven built-in roles, with read, write, delete and export permissions per module
- Unmasking personal data needs a reason and is recorded
- An audit trail that cannot be edited
- Offline, signed installer, so models never update themselves from the internet
Responsible revenue AI for hospitals
CoreCx HealthForce grows revenue in a way patients welcome and hospitals can stand behind.
Healthcare solutions- Consent first. Offers go only to patients who have agreed to receive them
- Respectful contact. A cap limits how often any patient receives an offer
- Approved content. Answers and offers come from text the hospital has approved
- Staff in charge. Any conversation can be handed to a person at any time
Get the AI governance brief
How CoreCx AI is built, tested and controlled, for your risk, compliance and clinical governance teams.